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Discussion topic: Sky broadband giving me error OVP_00012 NowTV

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This message was authored by KiwiWill This message was authored by: KiwiWill

Sky broadband giving me error OVP_00012 NowTV

Hi,

 

Sky broadband is giving me issues with NowTV.  Getting OVP_00012 error, telling me I'm not in Ireland and so can't watch content. 

Any help would be so appreciated!


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This message was authored by KevNewMedia This message was authored by: KevNewMedia Answer

Re: Sky broadband giving me error OVP_00012 NowTV

Posted by a Sky employee

Hi Everyone

 

Can you check for me and see if the issue is now resolved? You may need to restart your device/router.

Thanks
Kev
Community Manager

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky broadband giving me error OVP_00012 NowTV

Posted by a Superuser, not a Sky employee. Find out more

@KiwiWill 

 

Try disconnecting the router for 45 minutes to hopefully bring you back onto a sky ireland ip address

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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KiwiWill
Topic Author
This message was authored by KiwiWill This message was authored by: KiwiWill

Re: Sky broadband giving me error OVP_00012 NowTV

@cookiemonsteruk 

 

Hi,

 

Many thanks for your quick reply. 

I did think of that, so turned off router (and internet) off last night. 

Still the same problem today! 

This message was authored by JimmyMc2 This message was authored by: JimmyMc2

Re: Sky broadband giving me error OVP_00012 NowTV

Did you get a fix on this? I'm having the same error

This message was authored by Reinhard This message was authored by: Reinhard

ROI: incorrect GEO location for IP address

Had the issue a few days ago and again now. NOW TV reports error:

Reinhard_1-1739908291342.jpeg

 

This is due to NOW TV not seeing the IP address being located in Ireland, when it is. While some IP checkers do report the correct country, not all do, like for instance this one:

 

https://www.showmyip.com/

 

Reinhard_2-1739908401624.png

 

So depending on what service NOW TV uses for checking IP location, it will sometimes get an incorrect location and produce this errorr. I sincerely hope that the new NOW TV app, which was announced today, has a better mechanism for checking geo location.

 

How can this issue be overcome?

 

This message was authored by AMG3 This message was authored by: AMG3

Re: Sky broadband giving me error OVP_00012 NowTV

I'm getting the same issue. I've only just changed to Sky broadband so I think I will cancel the order and go back to Vodafone where I never came across such a stupid and avoidable IP issue from Sky. 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky broadband giving me error OVP_00012 NowTV

Posted by a Superuser, not a Sky employee. Find out more

@AMG3 this type of fault can hit any ISP who are growing as the world has run out of IP4 addresses and as result ISPs have to source additional addresses as and where they can so more customers can use their service. They update the various regiisters to reflect thecswitch  but those changes take a few days to replicate to all of the systems that check locations. Gradually ISPs are adopting systems that share the IP4 addresses between several connections Sky do that in the UuK but not as yet in Ireland. 

 

A forced reconnection by powering down for at least an hour usually works as the system should pick up a new address recognised as Irish. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Chrisee This message was authored by: Chrisee

Re: ROI: incorrect GEO location for IP address

Posted by a Superuser, not a Sky employee. Find out more

@Reinhard this has been reported a number of times and is an irritating issue the best solution is to disconnectvthe Sky hub from the line for an hour as tgat should force a  change to the IP address Sky give you hopefully for one Now TV likes. 

Howevercas Sky own Now their geo checking should be picking up the changes. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: Sky broadband giving me error OVP_00012 NowTV

Posted by a Sky employee

Hi Everyone

 

Thank you for making us aware of this problem, and I'm sorry for the inconvenience.

 

We've escalated this issue to our support teams and will update the thread when we have an update for you.

 

I've merged two threads together, so the posts might look out of sync.

 

Thank you, @Chrisee, for tagging me.

Thanks
Kev
Community Manager
This message was authored by Reinhard This message was authored by: Reinhard

Re: Sky broadband giving me error OVP_00012 NowTV

@KevNewMedia 

I believe the issue lies with the old/current NowTV app, which fails to correctly identify geo location. Given the switch to the new app is imminent, there's no point to investigate with the old app. I just hope the new app has a more robust and better way of identifying geo location. 

This message was authored by AMG3 This message was authored by: AMG3

Re: Sky broadband giving me error OVP_00012 NowTV

Today would be brilliant. Thank you 

This message was authored by KevNewMedia This message was authored by: KevNewMedia Answer

Re: Sky broadband giving me error OVP_00012 NowTV

Posted by a Sky employee

Hi Everyone

 

Can you check for me and see if the issue is now resolved? You may need to restart your device/router.

Thanks
Kev
Community Manager
This message was authored by AMG3 This message was authored by: AMG3

Re: Sky broadband giving me error OVP_00012 NowTV

Hi Kev.

Thats working for me now. Thank you so much. Legend 

This message was authored by Reinhard This message was authored by: Reinhard

Re: Sky broadband giving me error OVP_00012 NowTV

Issue resolved for me too. Thank you. Brilliant.

This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: Sky broadband giving me error OVP_00012 NowTV

Posted by a Sky employee

Glad to hear it 😀

Thanks
Kev
Community Manager
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