Sky broadband down for many but website says no issues

[FionaNona]

It seems since the stormy weather started on Friday many of your customers have connection problems with many posting in the forum to complain. Yet your service checker and website say everything is fine.

I can't even use my wifi to access sky, couldn't load log in or service checker, I have been using my mobile data all weekend and there is no acknowledgement from sky that so many people have lost their internet!

[Tom-W19]

Hi @FionaNona 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[bpeck]

Hello, I am having the same issue, could you help?

[bpeck]

Internet has been spotty all weekend, unable to do video calls etc without it cutting out. Then this morning it has completely stopped working. Unable to connect at all. Follows all guided troubleshooting steps via Sky but still not working.

[Chrisee]

@bpeck before we can escalate your post can you post details of the symptoms you are having or work through this trouble shooter https://www.sky.com/help/articles/hub-lights-explained-start

[bpeck]

Hello

Internet light is amber.

We have been experiencing drops in connection all weekend and until this morning. Since this morning, internet now not working at all.

Thanks for your help

[Chrisee]

@bpeck I have esaclated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[PeteL3]

We also have the same issue of the wifi/broadband being down intermitantly since the weekend. The web site test says there is no problem, but there definately is. How do I get this issue investigated please SKY?

[Greenfingers001]

Thanks for escalating this. We’ve sent @bpeck  an invite to chat.

[Lisa-P1987]

We are still looking to help you bpeck . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks