Sky broadband buddy app has stopped working. Wifi is on pause and devices are still able to use wifi

[gilsr6]

Up until last night we could set timed off times for kids profiles. All of a sudden off times aren't working. I paused the house WiFi and all devices alcan still use WiFi. Got kids to remove and re-add their devices to sky broadband and it still hasn't helped. 

[TRACY411]

we have the same issue and it's frustrating!!

[Greenfingers001]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[dmy24]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂 
 

[mumstheboss]

I am having exactly the same issue.  It was working fine and all of a sudden it doesn't work.

I get notifications saying my hub is offline... then it's online... then it's offline again.  All the while the internet is working fine.

I have a teenage son and I use buddy to manage the times his internet access goes off on him bedroom (otherwise he is up all night!)

.  Recently I pause the access for the whole house but everything still works.

can anyone help?

[TRACY411]

Sky Buddy is completely useless now. Even when I use the mac address for his products he can still have access.... maddening!

[davet4572]

This used to be a really good way of managing the kids WiFi but doesn't seem to work anymore are there any updates on why it's not working 

[Daniel0210]

@davet4572 

Sky Broadband Buddy is being phased out. Sky haven't announced any kind of replacement. Sky Broadband Buddy is only available to customers who downloaded and setup the app before 24 May 2022.

[Stephen+McW]

Same issue here. Really disappointing from sky!!  I paid extra and took a new contract out to have buddy included in my package several months ago.. very poor service, to pull service without warning 

[jamesn123]

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@Stephen+McW wrote:

Same issue here. Really disappointing from sky!!  I paid extra and took a new contract out to have buddy included in my package several months ago.. very poor service, to pull service without warning 

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