Sky box not connecting to Wi-Fi router

[Awest1981]

My wifi is working fine, however the sky box has lost connection to the router and can’t reconnect.  The router and sky box have not been moved and previously worked perfectly for years.  I've tried powering off both the router and sky box but still does not resolve it

[Mr+Flibbles+86]

Hi there @Awest1981 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Awest1981 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks