@Ivanpecos there can be delays in connecting a propperty to the fibre infrastructure that is in the road. There are multiple potential causes but the fact you could place an order means the service is "available" and so the ad is unlikely to be found to be misleading. However you can complain to the ASA if you want https://www.asa.org.uk/make-a-complaint.html
No idea what the hold up is on your specific order but sometimes there can be unforseen issues like a blocked duct or a tree blocking an overhead feed. These sometimes require specialist teams or if a road neds digging up a permit granted by the council or permission is required from a land owner the feed has to cross, these are not intentional but happen never the less.
Also errors get made and things go wrong Openreach are installing many tens of thousands of these connections each month in a small percentage of cases things go wrong. None of that is good news for those people affected but in the real world not everything goes to plan.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
