Sky WiFi Max - Wireless not available in all areas

[Jigsaw007]

I have purchased Sky Wifi Max as part of my Sky Broadband and have received a new Router.  Unfortunately I still have areas in my house where Wifi is not working as expected.

I suspect I need a couple of Wifi Extenders to fix the issue but there does not appear to be anywhere that I can report/discuss this online, outside of this forum.

Can somebody point me in the right direction?

I have run all of the Online tests and some devices do appear as "Poor" connection on the WiFi testing.

Thanks,

Steve

[jamesn123]

@Jigsaw007 

If you have the WiFi Max addon then you are entitled to pods to increase your coverage. These need to be ordered from Sky and can only be done by an advisor. You can either call or we can escalate your post on the forum to chat with a Sky rep.

[Jigsaw007]

Thanks for this.  If you are able to escalate to a Sky rep then that would be perfect.

[grenville21]

I spent 1 hour and 20 minutes talking to a Sky rep yesterday without solving the problem of poor coverage, even in the same room as the hub.. I am now waiting for a Sky engineer but have not been able to secure an on site attendance until 4th March. They must have many problems!

[jamesn123]

@Jigsaw007 

Look out for a message on the forum

[Greenfingers001]

Thanks for escalating this. We’ve sent @Jigsaw007 an invite to chat.