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Discussion topic: Sky WiFi Max Price contradictions

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This message was authored by mercede5 This message was authored by: mercede5

Sky WiFi Max Price contradictions

Hi.

 

Our Sky router is very old and doesn't have great reach around the house. I looked at upgrading to Sky Wifi Max and the online price is £6.50 a month. I then received a text from Sky offering it at £5.00 per month which I wanted to accept. But when I click on the link it takes me to the Sky website offering it at £6.50 per month? 

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This message was authored by mae-3 This message was authored by: mae-3

Re: Sky WiFi Max Price contradictions

@mercede5 

 

Most offers are time-limited, unfortunately.

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Zen internet on G.fast (250Mbps down, 50Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
mercede5
Topic Author
This message was authored by mercede5 This message was authored by: mercede5

Re: Sky WiFi Max Price contradictions

I clicked on the link when the message came through and immediately showed a different price. 

This message was authored by mae-3 This message was authored by: mae-3

Re: Sky WiFi Max Price contradictions

@mercede5 

 

That being the case I'd call Sky directly and see whether the offer is still open by direct telephone contact.

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Zen internet on G.fast (250Mbps down, 50Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
mercede5
Topic Author
This message was authored by mercede5 This message was authored by: mercede5

Re: Sky WiFi Max Price contradictions

I did call sky as I'm out of contract and was cancelling the tv, the lady in retentions said £5 but when she passed me through to technical it went up to £7.50!

This message was authored by cuke This message was authored by: cuke

Re: Sky WiFi Max Price contradictions


@mercede5 wrote:

I did call sky as I'm out of contract and was cancelling the tv, the lady in retentions said £5 but when she passed me through to technical it went up to £7.50!


If your hub is a older model than the sr203 then I would have thought Sky would replace it with the newer version, not the max, for free...

mercede5
Topic Author
This message was authored by mercede5 This message was authored by: mercede5

Re: Sky WiFi Max Price contradictions

It's a ER115 i'm not sure if that's older or not

This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky WiFi Max Price contradictions

Posted by a Superuser, not a Sky employee. Find out more

@mercede5 taking Wifi Max restarts your contract but you should be able to get the offer honoured if you phone in. Think by cancelling the T`v contract at the same time confused things. If stuck complain see How to make a Sky complaint | Sky Help | Sky.com

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
mercede5
Topic Author
This message was authored by mercede5 This message was authored by: mercede5

Re: Sky WiFi Max Price contradictions

Thank you, I'm currently out of contract so would have been happy to commit to a new one. 
I did ring again and was told the only offer they can give me is £7.50! They have agreed to send a replacement hub out though for free. Just disappointed about the sky max! 

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