This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
24 Sep 2024 01:31 PM
I help the button untill it blinked then i unplugged the hub for 10 seconds and switched it back on. Started working after.
24 Sep 2024 01:32 PM
Posted by a Superuser, not a Sky employee. Find out more@Skyjem hate to suggest this but it sounds like you have not actually done a full factory reset you only release the WPS button before the indicator led on the front of the hub is flashing green rapidly which takes up to 30 seconds. The hub then should completly reboot which takes a few minutes. While it is possible you have a dodgy hub the full factory reset brings back the SSIDs on the vast majority of units. ..
I would suggest you call Sky to see what they advise because they have not as yet said anything as far as I know.
24 Sep 2024 01:41 PM
HOLD THE (WPS) BUTTON ON THE SIDE OF YOURE HUB UNTILL IT BLINKS THEN RELEASE. I ALSO UNPLUGGED THE HUB AFTERWARDS FOR 10 SECONDS THEN PLUGGED IT BACK IN. THAT SHOULD SORT IT. AFTER I DONE THIS MY PHONE COULD FIND MY HUB AGAIN 👍
24 Sep 2024 01:42 PM
@Chrisee I have done the full reset twice including disconnecting the power lead. I have spoken to a Sky expert who said that Sky were working on a fix and he'd let me know when this was done. He was also aware that a reset did not resolve the issue. Did you personally experience this problem this morning?
24 Sep 2024 05:01 PM
Same issue. Working ok this morning, back from work and no wifi though wired works fine
24 Sep 2024 05:02 PM
24 Sep 2024 06:19 PM
24 Sep 2024 06:23 PM
Tried WPS press for 30s as described. Did until green light blinked, hub reset and all ok and working.
24 Sep 2024 08:29 PM
24 Sep 2024 09:03 PM
@Nick5077 This is the same for us, got it working last night streamed tv etc no issue, went to end and got up to no internet and router not listed on wifi networks either!
25 Sep 2024 02:00 PM
Wifi connection drops out on other tvs in the bungalow
25 Sep 2024 10:12 PM
I also have the same issue with my black wifi. I tried to reset but nothing happen. Please make an action about this issue. Thank you
26 Sep 2024 09:30 AM
Posted by a Sky employeeHi @Chris347
An invite was sent but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
26 Sep 2024 09:38 AM
Posted by a Sky employeeHi @Sharon973
An invite was sent but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
30 Sep 2024 10:45 AM
Posted by a Sky employeeHi Everyone
I'm going to mark this thread as having been fixed and close it.
If you continue to have problems, i.e. you cannot make voice calls or WiFi connected devices don't work, can you please follow these steps:
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion