WiFi Down

[PhilipPollock]

Exact same issue for me as well. All devices showing as 4G and can't find network. 
have rebooted and reset modem and same issue. 
have run an Ethernet cable to laptop for work and it's picked up and working but can't connect anything wirelessly 

[Chrisee]

@Dipti13 there is a fsult where the white hubs are not transmitting their SSID to devices so they can connect despite the hub showing a white connected light. if that is your issue the fix for the white hub is to do a factory reset. Press and hold in the wps button on the right edge of the hub for up to 30 seconds releasing it when the led on the front starts flashing rapidly green. Once restarted the hub should be back to normal.

[MalcolmG1]

We've got the exact same issue aswell

[Chrisee]

@DJL94 thete is a fsult where the white hubs are not transmitting their SSID to devices so they can connect despite the hub showing a white connected light. if thst is your issue the fix for the white hub is to do a factory reset. Press and hold in the wps button on the right edge of the hub for up to 30 seconds releasing it when the led on the front starts flashing rapidly green. Once restarted the hub should be back to normal.

[Hayley112]

Same issue here not finding the devices but the checker says no issue 

[Crg_Oz]

Hi there, wondering if you got this sorted? Having same issues this morning. Thanks. 

[Tbrady1]

Same issue here. All sky stream boxes working via cable but no WiFi and no resolution in the app.

[Dipti13]

Sorry, still not working 

[Crg_Oz]

Woke up to no WIFI this morning. Run the diagnostics on the app and it says everything is looking fine other than the hub not having WIFI (there doesn't seem to be an option to help with this?) Everything was working fine last night but this morning the network isn't even showing as available to join. Can someone please escalate this if possible as I'm meant to be working from home right now. Many thanks. 

[Chrisee]

Hi therecis a common fault wherecthe white Sky Max hubs have stopped transmitting the SSID. The workround is to factory reset the hub by pressing and holding in the WPS button on the right hand side for up to 30 seconds unitil the led on the front starts flashing green rapidly then release tge button. Once the hub restarts things should be back to normal.

[Greenfingers001]

Hi there @Chris347 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Chrisee]

@Crg_Oz see this post

@Chrisee wrote:

Hi therecis a common fault wherecthe white Sky Max hubs have stopped transmitting the SSID. The workround is to factory reset the hub by pressing and holding in the WPS button on the right hand side for up to 30 seconds unitil the led on the front starts flashing green rapidly then release tge button. Once the hub restarts things should be back to normal.

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[Marn24]

Wifi appears to be working when I test connection but all devices in the house cannot connect. It is not showing up as an option in any device's wifi settings. I switched to Sky recently from TalkTalk and I've been really disappointed in the connection we've got. For a brand which positions itself as premium the actually broadband product is lacking.

[Tom-W19]

Hi @Sharon973 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Taranath]

Router is showing white light but  WiFi is no discoverable by any device in the house.

I did broadband check from website it shows everything is okay .

Any solutions to this are much appreciated.