Sky VIP just an excuse to get another £25 a month from us

[Bigbaz-654]

we thought the CityFibre engineer scheduled for Thur was a gift from Sky for being a VIP   turns out our bill will go up £25 a month so we want to cancel the visit but we are finding this impossible

[Daniel0210]

@Bigbaz-654 

What is the engineer scheduled to do?

If you wish to cancel an order for something new you'll need to contact Sky. 

[TimmyBGood]

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@Daniel0210 wrote:

@Bigbaz-654 

What is the engineer scheduled to do?

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I'd imagine it's the 'free' upgrade from FTTC to FTTP, but in this case over CityFibre infrastructure rather than Openreach.

@Bigbaz-654 

You can refuse the permission for installation at the time if you wish (particularly as it would usually involve drilling) but there should be an option to move to a full fibre price tier which isn't an increase in monthly cost.

Note that the 'offer' is nothing to do with VIP status: it's to push the national move from legacy copper to modern optical circuits so that the old system can eventually be abandoned.