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This discussion topic has been answered Discussion topic: Sky Ultrafast 1 in a Part-Fibre Area

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This message was authored by: Francis00

Sky Ultrafast 1 in a Part-Fibre Area

Hello Everyone,

 

I am planning my move (friend taking over my contract) and in the process of checking the internet options for him at my place, we came across something rather weird.
I was under the impression that I have full fibre - I am currently on Sky Ultrafast 1 with consistent 150dl / 30ul Mbps speeds (as Sky and other checkers report). BUT when the friend checks what is available for my current flat, only part-fibre options capped at ca. 80dl Mbps speeds are shown as available. Openreach also says the property is on part-fibre.
Would anybody have an idea why this is the case?  150Mbps should not be possible on part-fibre as far as I understand, so how can I have the Ultrafast 1 package with these speeds?


As I am looking at the internet options at the place I am moving to, only superfast, part-fibre options are shown, but now I wonder if ultrafast would actually be available too, but is for whatever reason not showing up? 

 

Apologies if anything is unclear, I'm not incredibly tech-savvy but I will try to explain as best I can.

 

Thanks in advance for your help,

 

Francis

 

 


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This message was authored by: JimM1 Answer

Re: Sky Ultrafast 1 in a Part-Fibre Area

@Francis00 Looks like you are on or have a G.Fast connection using a SR204 Sky Broadband Hub, on a short feed to the fttc cabinet, this will be getting reduced and removed at possible changeover, OR looking to no longer support this old tech! Replacement is now the standard 80/20Mb/s fttc connection!

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This message was authored by: caesarome

Re: Sky Ultrafast 1 in a Part-Fibre Area

Posted by a Superuser, not a Sky employee. Find out more

I can't answer your question so hopefully someone else will do that but I will point out that your friend can't do all iver your account, you can change the payment details to then if you want but as the name can not be changer you will remain as the account holder. The only at around this is to give Sky 14 days notice to cancel, which you can only do if you are not in the minimum term of a contract and then they can sign up as a new customer.

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This message was authored by: JimM1 Answer

Re: Sky Ultrafast 1 in a Part-Fibre Area

@Francis00 Looks like you are on or have a G.Fast connection using a SR204 Sky Broadband Hub, on a short feed to the fttc cabinet, this will be getting reduced and removed at possible changeover, OR looking to no longer support this old tech! Replacement is now the standard 80/20Mb/s fttc connection!

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This message was authored by: Francis00

Re: Sky Ultrafast 1 in a Part-Fibre Area

Thank you very much, this is exactly it - I have an SR204 hub so this explains everything. Much appreciated!

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