@Steve738 wrote:
I tried to rejoin Sky and get the new Sky Puck ultimate Tv deal with Broadband but was told to call Sky. The gentleman I spoke to said it was because my region wasn't fibre ready even though I have had fibre for a few years. He also mentioned that Openreach might not have updated for my area and so I checked Openreach fibre checker and my address is listed as having fibre. How can I resolve this, please ?
As far as I know Sky can only go off what OR tell them via the systems so double check the following 2 links and if they both say it should be FTTP (which I presume is what you're referring to) then try the 3rd link and put an enquiry in. Only your current supplier would normally be able to contact OR on your behalf, so if it's not Sky at the moment it may be better to see if your current ISP can upgrade you (even if it's a new contract) and let them sort it out.
https://www.openreach.com/
https://www.openreach.com/fibre-broadband/where-when-building-ultrafast-full-fibre-broadband
https://www.openreach.com/forms/fibre-broadband-availability---customer-form
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
