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Discussion topic: Sky UFO Broadband Not Working

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This message was authored by stoney6 This message was authored by: stoney6

Sky UFO Broadband Not Working

I am having an absolutely appalling time with Sky UFO broadband once again. It has been down all day and when calling the generic phone number nobody at sky has any clue what UFO is and can't help.

 

Can anybody help me speak to someone who knows how to help with my UFO. There used to be a team calling lightning or Thunder but since covid they seem to have vanished.

 

Please help someone, I'm paying for something I can't use or cancel.


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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Sky UFO Broadband Not Working

Posted by a Superuser, not a Sky employee. Find out more

@stoney6 the support for UFO is very complex. As it was explained to us you the customer calls Customer Services who checks the system  which gives them an an email address for the team supporting UFO who then call you back BUT be warned Sky's systems are currently partially down so the cs reps probably cannot access the help page that tells them that. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Sky UFO Broadband Not Working

Posted by a Superuser, not a Sky employee. Find out more

@stoney6 the support for UFO is very complex. As it was explained to us you the customer calls Customer Services who checks the system  which gives them an an email address for the team supporting UFO who then call you back BUT be warned Sky's systems are currently partially down so the cs reps probably cannot access the help page that tells them that. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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