Discussion topic: Sky Q won't connect to new full fibre router
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Sky Q won't connect to new full fibre router
30 Jan 2025 09:59 PM
I've had a multitude of problems with my Sky setup now for 3 months (previously all was fine). My Sky Q and Sky mine box were both malfunctioning (running slow, numerous errors, etc.) and were completely unwatchable.
I called Sky and after 2 hours on the phone doing numerous tests, reboots, reset, hard drive refreshes, etc. I was eventually sent new boxes. I had similar issues with them and they decided the issue must be with my broadband. They advised me that I was eligible for full fibre and an open reach engineer installed it on Monday.
Since then, the connection to my Sky boxes has been, quite frankly, horrific. It drops out constantly. I've spent numerous hours running around between the Sky boxes and router to reconnect everything, only for the connection to drop again.
Quite frankly, I'm at the end of my tether now. I pay over £100 a month for shocking equipment and service and am now and the verge of calling them and cancelling my contract.
Has anybody else had similar issues and, if so, how did you resolve it? Any help would be gratefully received before all my equipment gets lobbed out of the window 🤦