Sky Q repeatedly drops Sky Max Hub connection

[RichHarvey]

Installed new Sky Max Hub today as part of package renewal,  it was a condition of my broadband renewal to take it.   Main Sky Q box loses internet connectivity within minutes of being connected to the point it's unusable for accessing any streamed content.  However all other devices (laptops, phones, printers) are fine.  Is there an easy fix ? Or should I just ask to keep my old Sky hub which worked brilliantly 

[Mr+Flibbles+86 · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[RichHarvey]

I've sent the new Sky Mux Hub back following a chat to tech support, it's a common problem apparently