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Discussion topic: Sky Q broadband hub - internet issues

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This message was authored by DANIEL.B1986 This message was authored by: DANIEL.B1986

Sky Q broadband hub - internet issues

Hello everyone, hope you may be able to help.

 

Whilst I am fairly IT Savvy, this is a bit beyond by technical expertise to diagnose what may have happened and it's starting to stress me out because I can't seem to resolve it.

 

I have one of the Sky Q broadband boxes as I have photographed below:9F41A650-A43A-461F-8357-FDF1DF63836F.jpeg

 

It has been working fine up until 6-8 weeks ago, when internet drop outs started to happen occasionally. These however have been happening on a more frequent basis in recent weeks, with the internet light going off, then flashing orange, then taking an eternity to return back to the green light pictured or not going back on at all until resetting the box via the button at the back.

 

As I write this, it is the Monday of the heatwave (18th July), which I realise particularly / fully may be causing this problem. If the hot weather has nothing to do with this, PLEASE can someone advise why it is, without rhyme or reason, randomly dropping out - as someone who works from home part of my week, I rely on the WiFi working on those days, so want to try and resolve this as soon as possible.


Kind Regards and thank you in advance for your help!

 

Daniel.

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Sky Q broadband hub - internet issues

Posted by a Superuser, not a Sky employee. Find out more

@DANIEL.B1986Do you always have it on the carpet?



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DANIEL.B1986
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This message was authored by DANIEL.B1986 This message was authored by: DANIEL.B1986

Re: Sky Q broadband hub - internet issues

Hello @Highlinder , thanks for your response.

 

it hasn't always been on the carpet, it was on the downstairs back window sill but mindful it caught the sun in the late afternoons and periodically caused the Wi-Fi to drop out momentarily, I didn't know if this was causing the problem.

 

Moved it onto the carpet a few weeks ago, but really in the last couple of weeks or so, it has become far more noticeable in dropping out. I don't know if it could be the weather, the number of devices running off the Wi-Fi, the broadband lead itself being faulty perhaps, as only the internet button flashes Amber when the Wi-Fi drops out, so could be a number of things really.

 

I don't even know if these boxes have a shelf life and if after 3-4 years they are past their best and I need to contact Sky for a new one, or get an upgraded box. Just frustrating as someone into IT not being able to get my round this problem. 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Sky Q broadband hub - internet issues

Posted by a Superuser, not a Sky employee. Find out more

@DANIEL.B1986Those boxes do run hot to start off with, so if you have it by the window or on carpet then the heat in those units has nowhere to go. The design does not help either  I would just make sure where you put it that it is able to get rid of that heat.



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