Sky Q box still wants to connect to old sky max router

[Dorsetdude]

So the sky saga continues. 

sky max suggested was useless in my house cancelled and advised to use old router all seemed well however my tv sky q box is still showing connected to the sky max router which is clever as it has been sent back. I am attempting to get it connected to the old router as all my phones etc are now doing but the q box does not show the old WiFi router only the sky max useless one. Which as I have said has been sent back. If I try to input the modem address it says not correct. Honestly I am so fed up. 

[Chrisee]

@Dorsetdude the Sky Q boxes will show the old SSID for their  WiFi hot spots until you fully network  them see https://www.sky.com/help/articles/setting-up-sky-q-do-you-have-a-sky-hub

[Dorsetdude]

Thankyou I have done all of the suggested things and nothing helping,and had another pleasant conversation with the Sky employees who did the usual "I have escalated it and it will take 1-3 days. lol. 
am th in lingo must be qualified to become a sky engineer now!!!