Sky Q box dropping connection to router every few minutes

[Chris280]

Since "upgrading " to the Wifi Max hub, my main Sky Q box is regularly losing the connection to the router and/or internet. 

All of the equipment (Sky Q box, Sky Q booster, router) is in the exact same location as it was previously. Its just the router that has been replaced. 
I set up the router as per the instructions and then reset and re-paired my Sky Q booster. 

Everything was OK at first but the last few days its losing connectivity every few minutes. I've tried resetting the connection, powering off the router, etc. but nothing has worked for more than a few minutes. 

Going through the automated diagnostics in the MySky app suggests everything is fine but there's clearly an issue.

For clarity I'm able to use wifi successfully on other devices in my home. 
Had years without any issue before I upgraded to the new router. 

[jamesn123]

Hi @Chris280 

Resetting only your booster may not be enough. What you should do is reset the network settings on each Q node you have, so main Q box, mini boxes & boosters, then reconnect them all using WPS one by one.

[Chris280]

Thanks @jamesn123.

Yes I've reset each of them but "connection to broadband router" is still dropping out every few minutes. 

Right now, for example, I can connect to WIFI on my phone, my booster has 3 green lights but my Sky Q box is telling me there's no connection to the broadband router. 

It's been OK for a few weeks but terrible the last few days.