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Discussion topic: Sky Q and 2 mini boxes disconnect from sky wifi max hub

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This message was authored by: Couchpotato66

Sky Q and 2 mini boxes disconnect from sky wifi max hub

I have recently upgraded to sky fttp previously on fttc also with Sky. I thought upgrading would provide a quicker more stable connection. How wrong have I been!   I have the Sky Max router and I have managed to connect all devices,  switched off wpa3 on the router settings to connect an older device.  All other devices I have no issue with except for the Sky Q main box and the 3 minis.  They continually lose connection to router. Some days it will stay connected for hours and then have a period where it won't stay on the network for more than 3 minutes (painful watching a film in 3 minute intervals) I have disabled the wifi hot spot function on the sky boxes but still had an issue with all devices staying connected, and  losing the hotspot also means that we now have less coverage in the home too!! Is this a lost cause.  I wish I had checked this forum before upgrading as stupidly assumed staying with a sky product would guarantee a seamless transition. Have been a Sky customer for over 20 years but begrudge paying over £100 per month for a service I cannot use, and don't want to be spending hours each day reactivating the network connection on each box.  
What options do I have?  

 

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This message was authored by: jamesn123

Re: Sky Q and 2 mini boxes disconnect from sky wifi max hub

Posted by a Superuser, not a Sky employee. Find out more

@Couchpotato66 

You are probably one of very few who have the Max router with Sky Q & mini boxes as this was a limitation of ordering Sky Max to start with. The forum has little expertise on your specific setup because of the reason i just mentioned, you would be best contacting Sky.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: Couchpotato66

Re: Sky Q and 2 mini boxes disconnect from sky wifi max hub

Thanks,  so I have got it working consistently now. I have turned off the 5ghz wifi and have for the time being disconnected the 3rd mini box that was furthest from the network.  Not sure which of these has resolved the issue as haven't had time to play around yet to reimplement and monitor. However, I have had consistent connection for 3 days now (fingers crossed it continues). 

This message was authored by: jamesn123

Re: Sky Q and 2 mini boxes disconnect from sky wifi max hub

Posted by a Superuser, not a Sky employee. Find out more

@Couchpotato66 

If your going to leave 5ghz disabled there is little to no point in you paying for Sky Max in the first place as the 5ghz WiFi 6 aspect of it is the main selling point.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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