Sky Max not working in my son's bedroom

[eviecat]

Hi, I have just had Sky max delivered because it says it is guaranteed in all rooms, well that's a lie, very poor connection in my son's bedroom, he can't play his game on the PC, anyone else had the same?

[TimmyBGood]

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@eviecat wrote:

I have just had Sky max delivered because it says it is guaranteed in all rooms, well that's a lie, 

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That's not what it says.

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[TimmyBGood]

@eviecat 

Enhanced Wall to Wall WiFi Guarantee

Got Sky WiFi Max? We’ll guarantee you can get WiFi in every room, or we’ll give you your money back. We’ll guarantee you get:

10Mb/s in every room if you have Sky Broadband Superfast 35, Superfast, Full Fibre 75 or Full Fibre 100.

25Mb/s in every room if you have Sky Broadband Ultrafast, Full Fibre 150, Full Fibre 300, Ultrafast Plus, Full Fibre 500, Gigafast, Full Fibre Gigafast, Full Fibre 2.5 Gigafast+ or Full Fibre 5 Gigafast+.

It’s easy to upgrade your broadband package and add Sky WiFi Max today if you don’t already have it.

How it works

When you get Sky WiFi Max, you’ll get a new Sky Max or Gigafast+ Hub, unless you already have one.

We’ll check the setup in your home if you’re not getting WiFi in every room. To improve your WiFi coverage, we might send you a Sky Max Pod WiFi extender or book a WiFi engineer visit.

Still can’t get WiFi in every room? We’ll give you money back that you’ve paid for one month's broadband subscription, including Sky WiFi Max. And, if you want, you can cancel Sky WiFi Max without paying any early termination charges.