Sky Max hub wifi keeps dropping

[Ben190]

I'll be moving from sky at the end of the contact. Not impressed with the constant stuttering and connection drops across all devices and no matter where I am in the house. Not to mention lack of customisation from the router. 

[vkang]

Yeah I might need to as well. My partner's mobile is worse than mine for some reason (hers is Samsung Galaxy S21), and it just keeps dropping connection, even though I've switched off IPv6 and changed to WPA2.

[Ben190]

Separate issue, but I can't even change my payment card online just keeps failing, really not very impressed with the sky at all!

[TheVater]

Is there someone from @Sky reading this?

[Ben190]

I doubt it tbh. 

[Derek+Lester]

Just got my hub today, took an age to configure as I had separate 2.4 and 5 ssid's configured on my old hub, this is not allowed on this new hub, which makes it pretty useless. I had to turn off the 5ghz wifi to be able to add 2.4 legacy devices. Having got most of it working I find the wifi signal is so weak my SKY mini box cannot maintain a connection, keeps dropping constantly.

After 5 hours of trying I have gone back to the old hub, this new one is totally unreliable and just rubbish in my opinion.

The other big problem is you no longer have the ability to make changes by logging into the web address, the interface is a joke and most things are greyed out. They say use Mysky app, but that is too limited. 

If you are thinking of going down this route, I suggest you don't bother.

[vkang]

Struggled with the WiFi dropping issue for months, and decided to purchase an ASUS AX3000 router. While the signal is still fairly weak in the living room, it is consistently better than the Sky Hub router and I no longer have the dropping issue. Don't get me wrong, I still have packets lost, but video calls are now feasible. 

The Asus router was pretty much plug and play, and their app is pretty easy to use! 

[Ben190]

I ended up turning 5ghz off and it seems to be more consistent. But I now have generally slower speeds consistently too. Definitely going to move away from sky at the end of the contract. 

[Nigelpl]

I turned off the WiFi and purchased the deco x55 WiFi mesh, never had a problem since

[Jan221]

I have noticed on the new white hubs that the 5ghz WiFi has a stupid amount of channels that a lot of devices can't won't and don't use or connect to. So most devices I have will only connect to 5ghz WiFi between channel 34 and 50 which I'm assuming is standard old school 5ghz but the newer devices are using channels like 152? Which is what mine keeps switching to. I have no way of stopping it switching to a newer channel as it's managed by the router / sky and all settings are greyed out and unavailable.

[JC_W]

Had nothing but issues since receiving the sky max hub & pod. Sky mini boxes wouldn't connect and network connection kept dropping. A new hub was sent and resolved the issue initially although pod has always showed a flashing light. Connection seemed fairly stable on the new hub for 3 days but started seeing connection dropping again. Already wasted so much time trying to set up, re configure and numerous resets and then have repeat it all again when your report the issue. Dreading tomorrow having to report this again and to repeat all the steps we've tried. It's a really poor product/service that sky is providing 

[Normski75]

I am having the same problems. I recently upgraded because it was cheaper than renewing my exiting full fibre contract that used the black router and aas 100 mb download. It was really reliable. Since I upgraded to the new white hub and 300mb it has been rubbish. Frequently drops out and my daughters room now has virtually no WiFi. I've rang Sky and they're sending an engineer in 10 days but they tried telling me it's where the router is positioned etc! Th only thing changed in my set op is the router itself. This is really annoying. 

[JimM1]

@Normski75 Two things to be aware off with the sky Max hub, the wireless protection method, WPA3-T by default that you can change with the app and down to the WPA2-PSK mode, the 5Ghz frequency auto channel, if it has climbed up high then nothing you can do about that sucker! If you do still have the old Black Sky Broadband Hub SR203 then put it back on, worked before it will work again!