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Discussion topic: Sky Max hub keeps wifi dropping out while in office video call

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This message was authored by boss123 This message was authored by: boss123

Sky Max hub keeps wifi dropping out while in office video call

Sky Max hub keeps wifi dropping out while in office video call.

The laptop displays 'your network is unstable'.

We initially thought it happens only while connecting Office VPN, but it happens for local desktop also.

 

 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Sky Max hub keeps wifi dropping out while in office video call

Posted by a Superuser, not a Sky employee. Find out more

@boss123  Does the Wi-Fi you have cover the whole property or is there places it is weaker?

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boss123
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This message was authored by boss123 This message was authored by: boss123

Re: Sky Max hub keeps wifi dropping out while in office video call

Yes it covers the whole building but still it gets weaker even in the kitchen, nearer to router. 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Sky Max hub keeps wifi dropping out while in office video call

Posted by a Superuser, not a Sky employee. Find out more

@boss123  What is around the router in the way of appliances and the router is not hidden?

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boss123
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This message was authored by boss123 This message was authored by: boss123

Re: Sky Max hub keeps wifi dropping out while in office video call

Hi, sorry for the delay. There is nothing between router and device. it was just a 7 feet distance between router and device.

I tried disabling 5 GHz from Wi-Fi advanced settings and using only 2.4 GHz and it's good. The issue is with 5 GHz only. I still don't know why it gets dropped for a small distance.

 

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