Sky Max Pods Not Connecting to max hub

[chan05]

Hi,

I've had issues with my Sky Boradband since becoming a customer, I was given a Sky Max pod. An engineer came out and gave me another Sky Max Pod and told me my broadband wasn't connected to my account correctly. He did his bits and said it would take around 48 hours for both the Sky Max Hub and the Pods to show on my account. The Hub is connected, however my Sky Max pods are not connecting to the WiFi. I've left them out overnight, I've reset my Wifi, done all the steps that are online and nothing has worked.  All they do is flash, go off and then flash again, so it is like they're trying to connect but nothing is happening,

Is there a way to add the Sky Max pods manually to my account? Although the wifi does connect upstairs, it's not great and sometimes I have to connect to my mobile data on my phone. I also need an ethernet cable to my PC so the internet/wifi is dropping here too.

Any help would be appreciated!

[Chrisee]

@chan05 there is no manual method I am aware of you will need Sky to add the units to your account. To help get this done I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Lisa-P1987]

Thanks for escalating this. We’ve sent chan05  an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Lisa-P1987]

Thanks for chatting to us chan05 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks