Sky Max Pod disappeared after house move

[PaulB1969]

Moved home , had fibre reinstalled after a month ( long story ) , the pod hasn't shown up after the move ,  I have tried hard wiring it to the hub with ethernet , in multiple sockets around and just the flashing white light and nothing in the app. Have left in each different place ovenight with no results. Have tried ringing but always get the offshore team who can't seem to solve it.
Any ideas anyone or do I just have to keep ringing until I get someone with knowledge ? 

[Nevie17]

Try the pod onboarding journey in the MySky app. 

Link here:

https://www.sky.com/app/broadband/setup/extender

You'll need to enter the serial number on the plug side of the pod. 

[PaulB1969]

Get the popup :

Something went wrong

Your request couldn't be processed.

Please close this message and try again.

[JimM1]

@PaulB1969 Do you see anything in the app regarding the old pod even though it is the same! If you do then remove it app wise to see if anything happens!

[PaulB1969]

Thanks all. Just been through the whole list of disconnected devices and removed them all , still have the flashing white light on the pod.

I'll try calling sky again tomorrow when I know I won't have work calls as I'll have to go through the whole unplug this and that , what do you see process.

Just wish there was a WPS sync button or a reset that would return to factory setting