Sky Max Hub stuck setting up in MySky App

[Jane19741]

I've had the sky Max Hub for a week now and during that time the my sky app just has a spinning orange circle with we're setting up your hub and I am not able to access any of the features. I called yesterday and was advised to reset the hub and also uninstall and reinstall the my sky app which I have done and I still have the same issue.

The internet itself works fine however the wifi booster sent by Sky is unable to connect to it so I don't have interent in all my rooms.

[Addie15]

Hi there, @Jane19741. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Leighton8008]

I have the same issue, did you get this resolved?

[Debs20230]

I have the same issue and can only get broadband in the one room which is useless, regret taking out sky broadband! 

[Andyquid]

Same issue here!  Incredibly annoying as my previous Sky setup worked fine!

[Fitzybhoy79]

I am having the same issue did you get it fixed?

[williamsands]

Just received the Sky Max Hub and Sky Max Pod yesterday and I'm having the exact same issue-endless spinning orange icon in the MySky App set up page and Sky PMax Pod won't connect to Hub even when plugged in right next to the new Hub.
But my WIFI is all working, except when you walk down the hallway-very limited range compared to the previous black WIFI Hub.

[N0neofyb]

Hi, same issue here, did you find a way to resolve it? Thanks