Sky Max Hub stuck setting up in MySky App

[Jane19741]

I've had the sky Max Hub for a week now and during that time the my sky app just has a spinning orange circle with we're setting up your hub and I am not able to access any of the features. I called yesterday and was advised to reset the hub and also uninstall and reinstall the my sky app which I have done and I still have the same issue.

The internet itself works fine however the wifi booster sent by Sky is unable to connect to it so I don't have interent in all my rooms.

[Addie15]

Hi there, @Jane19741. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Leighton8008]

I have the same issue, did you get this resolved?

[Debs20230]

I have the same issue and can only get broadband in the one room which is useless, regret taking out sky broadband! 

[Andyquid]

Same issue here!  Incredibly annoying as my previous Sky setup worked fine!