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Discussion topic: Sky Max Hub reconnects at vastly reduced speed after power cut

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This message was authored by: Ticklertin

Sky Max Hub reconnects at vastly reduced speed after power cut

After a brief power outage inside my home (circuit breaker tripped), my Sky Max Hub reconnected OK, but at dramatically reduced speed (500 down to 92 - consistent for 3 days now).  I had a similar issue previously but didn't relate it to a power outage.  Sky support got my speed back, but only after finally resorting to a factory reset of the hub.  I have approximately 18 devices connected to my wifi, which I have name/password changed to something less long, random and awkward to type in each time.  I don't want to have to keep resorting to a factory reset after each power blip - I live in an area where these are pretty frequent.  Any suggestions please?  TIA.

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This message was authored by: Mr+Flibbles+86

Re: Sky Max Hub reconnects at vastly reduced speed after power cut

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by: Addie15

Re: Sky Max Hub reconnects at vastly reduced speed after power cut

Posted by a Sky employee

Update-We are closing this invite now due to no  response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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