Discussion topic: Sky Max Hub reconnects at vastly reduced speed after power cut
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Message posted on 01 Feb 2025 08:44 AM
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Sky Max Hub reconnects at vastly reduced speed after power cut
After a brief power outage inside my home (circuit breaker tripped), my Sky Max Hub reconnected OK, but at dramatically reduced speed (500 down to 92 - consistent for 3 days now). I had a similar issue previously but didn't relate it to a power outage. Sky support got my speed back, but only after finally resorting to a factory reset of the hub. I have approximately 18 devices connected to my wifi, which I have name/password changed to something less long, random and awkward to type in each time. I don't want to have to keep resorting to a factory reset after each power blip - I live in an area where these are pretty frequent. Any suggestions please? TIA.
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Message posted on 02 Feb 2025 08:28 AM
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Re: Sky Max Hub reconnects at vastly reduced speed after power cut
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 04 Feb 2025 08:28 AM
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Re: Sky Max Hub reconnects at vastly reduced speed after power cut
Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
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