Sky Max Hub "something went wrong"

[Fred123456789000]

I'm trying to setup Port Forwarding on the new Sky Max Hub (white one) and every time I try and add a rule, I get the following message in the My Sky app.

I've signed out of the app, I've cleared the cache in the app settings and it still refuses to co-operate.

If I had any hair left, I would be pulling it out in clumps - this app is the most frustrating router management experience I've ever had!

Any suggestions?

[Chrisee]

@Fred123456789000 if perseverance doesn't work call Sky. However make surectge devicecyou area forwarding to is networked when trying to save the rule.

[Fred123456789000]

Thanks for the response @Chrisee - just to close the loop on this issue....

I rebooted the router - unplugged it, left it for 2 mins, etc - and still get the 'something went wrong' error when I try to set up port forwarding. I tried forwarding to a device that I know is on the network, still no joy.

I rang Sky and the guy I spoke to hadn't heard of port forwarding and his scripts only showed how to set it up, not how to work around the error message I'm getting. He's escalated it, but I'm not hopeful - not sure what else they can do anyway, unless it's a faulty router maybe. So it looks like I'm going to have to spend money on a third party router - which is annoying, just to port forward. I don't use the landline so losing that won't be a problem. I believe the ASUS RT-AX82U V2 should work?

[Fred123456789000]

I thought an update on this may be useful, in case anyone else comes across this problem.

I rang Sky support again, as no-one called me back after yesterday's call - this time I was told that they are not allowed to offer support assistance for setting up port forwarding - the advisor I spoke to said this was for security reasons. They suggested I post on this community for an answer, and search for other posts with the same question.

I pushed back a bit - stating that I didn't want support setting it up, I wanted support for an error message being generated by the app or the router.

Their response was to tell me to uninstall the My Sky app, then factory reset the router (sigh) and then reinstall the app and try again. I'll update this again when that's done.