Sky Max Hub not showing under products

[Colin8810]

@Chrisee I plugged my Deco S7s back into my Sky Hub router and now I have internet throughout my home.

I still don't have Wifi hub setting access and never needed the WifiMax service that Sky reps said I would need so i'm attempting to cancel that service today

[Chrisee]

@Colin8810 I cancelled in the first 31 days and got to keep the hub .

[Helpmeplease2]

I have this issue and rang sky to fix it but said they have no control over the MySkyApp.

The router still shows as "we're setting up your hub" with the orange loading symbol. When you click it says "something doesn't look right. Give us a call and we'll help you resolve this". 
I have updated the app. Deleted the app and re downloaded it. Restarted my phone. Logged out and scanned the QR code but nothing seems to work. 

My wifi connection seems to be dropping in and out every 5 or so minutes

[GD1]

@Helpmeplease2  Your duplicate thread you created has been removed, you've already posted the  same issue here, creating duplicate threads is unhelpful and causes duplication of replies.

[Chrissy11]

Same issue as everyone else. 
Sky hub was installed 5 days ago, but it is not showing as a product in the MySky App, so can't change anything. 
We have a Smart Home and changing the passwords on everything is going to take hours

[Maxwell4321]

Got the same problem, I can do nothing with the Sky App, can't even access my bills nevermind that the router doesn't show up.
Spoke to CS and was basically told if I diddn't like it I was free to cancel and he sent me a link for the cancellations team

[Craig2LL]

I have the same issue. No access to the Sky Hub in the My Sky App so I cannot change any settings or use parental controls. Tried the fixes posted here but nothing is working. Impossible to get through to a real person at Sky. Seriously regretting my decision to move to Sky. Can anyone offer a solution other than cancellation?

[Highlinder]

@Craig2LL  When was the router installed as it normally takes 24 hours for to appear in the Sky app under the products.

[Claireification]

I'm having the same issue. Could you please escalate for me too?  I've called Sky many times, but they just say to wait and if it still doesn't appear in the App I can cancel within my cooling off period 

[T+Clough]

Having same problem. New fiber installation on 6 Sep, received Sky Max Hub on 10 Sep. As of 12 Sep No hub in product settings, no speed on service checker,  says wifi turned off on hub, and now telephone isn't working. Called Sky multiple times, told to reset router, or wait 48 hours,  or clear MySky app cache and reinstall app (which makes no sense because you can access My Sky through website as well). None of it works. Service worse now than when I had copper broadband. Got Vodaphone lined up to change over if Sky can't get this resolved. 

[RobC17]

Hi,

Now on my second  Sky Max hub and exactly the same issue. Wifi is working but can't see the hub on the App so can't follow the instructions to change to WPA2 which I need to connect my printer. Also, the landline telephone isn't working. It's very frustrating as I've spoken to two 'real' people (Dutch ccents) who've tried to be helpful but they're just reading through a tick-list of things that I've already done. The most unimpressive experience that I've had with Sky as I've got a detailed list of what I've tried before even calling - I'm not an idiot!

[Kevorkian]

I have exactly the same issue and really need to sort this out as soon as possible. Please could you help?

[T+Clough]

Two weeks now without a landline,  unstable WiFi and speeds well below minimum, no updates from Sky. All because I 'upgraded' to full fibre and Max Hub. Worst decision possible...at least copper broadband and phone worked properly. The service is the worst broadband and talk I have ever had, and almost 8 years with Sky counts for nothing.

[RobC17]

Final entry. Sky went through their tick list for a third time. Still no change so they decided there must be a line issue and alerted Openreach. I was supposed to get a call back after 3 days but didn't. On the 4th day, I noticed the My Sky app had updated with the WiFi settings pane and that we now had a dialling tone on the landline. I now have the ability to change the WPA setting on the hub.

[Touc82]

I'm having the exact same issues as you guys. Just seems to be stuck in a loop etc. I phoned Sky yesterday and they looked into it. I had a text today saying it should be fixed now and to restart my hub yet here we are going round in circles once again