Sky Max Hub not showing in my products in app

[DanBosh]

Installed new router 3 days ago and WiFi working fine...

Problem is that I can't change the network name or password because my Sky Hub doesn't show up under the 'my products' menu in the app (the normal way to change the password etc). 

From what I understand, my case needs to be escalated to someone  at Sky to fix?

[cookiemonsteruk]

@DanBosh 

Please keep logged onto the forum using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thanks for escalating this. We’ve sent DanBosh an invite to chat.