Sky Max Hub not showing in MySky App

[Mpkayla]

I'm fortunate i paid for the sky WiFi max, this is why I was entitled to a refund. I hope it will be resolved quickly but after speaking to the advisor on Monday and today I don't see it happening!! 

[Mpkayla]

Yes I get the same message online also.  When I "check my broadband" I'm only getting reads of 131mbs, I can see previous data. Up until the 26th I was getting ready on 79mbs, the 27th and 28th reads are showing 630mbs and nothing since plugging the new router in. 

[mcceejay78]

I am having the issue of the sky max hub not showing in the my sky app. i have,,

reset router using WPS button for 30 seconds and i have unistalled and re-installed the my sky app