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Discussion topic: Sky Max Hub not in My Sky app

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This message was authored by TiggerTiggers This message was authored by: TiggerTiggers

Sky Max Hub not in My Sky app

Hello, I setup my new Sky Max Hub this evening. All working fine except the hub doesn't appear in the my sky app, so I can't change the SSID and password. I really don't want to have to change the connection on every device in the house. 

 

I've tried calling sky but after 50 minutes on hold I gave up.

 

I've seen other posts where this issue has been escalated to sky, and I would very much like to go down that avenue as well

 

 

 

Thanks in

advance

 


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TiggerTiggers
Topic Author
This message was authored by TiggerTiggers This message was authored by: TiggerTiggers Answer

Re: Sky Max Hub not in My Sky app

Checked again this morning and there it is. So all good

 

Thank you

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Sky Max Hub not in My Sky app

Posted by a Superuser, not a Sky employee. Find out more

@TiggerTiggers  There has been issues with this happening with some saying that they need Sky to intervention. Others have seen it appear after 24 hours. With others logging out of the app and uninstalling it and restarting the router and reinstall the app and login for it to show.

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TiggerTiggers
Topic Author
This message was authored by TiggerTiggers This message was authored by: TiggerTiggers Answer

Re: Sky Max Hub not in My Sky app

Checked again this morning and there it is. So all good

 

Thank you

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