This discussion topic has been answered Discussion topic: Sky Max Hub not in My Sky app
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Message posted on 27 Aug 2024 09:09 PM
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Hello, I setup my new Sky Max Hub this evening. All working fine except the hub doesn't appear in the my sky app, so I can't change the SSID and password. I really don't want to have to change the connection on every device in the house.
I've tried calling sky but after 50 minutes on hold I gave up.
I've seen other posts where this issue has been escalated to sky, and I would very much like to go down that avenue as well
Thanks in
advance
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Message posted on 28 Aug 2024 06:16 AM
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Checked again this morning and there it is. So all good
Thank you
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Message posted on 27 Aug 2024 09:26 PM
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Re: Sky Max Hub not in My Sky app
@TiggerTiggers There has been issues with this happening with some saying that they need Sky to intervention. Others have seen it appear after 24 hours. With others logging out of the app and uninstalling it and restarting the router and reinstall the app and login for it to show.
If you have found this solution helpful please tick this as the answer.
Message posted on 28 Aug 2024 06:16 AM
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Checked again this morning and there it is. So all good
Thank you
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