Sky Max Hub not connecting to my sky app

[TraceyJones]

I am unable to get my Sky Max Hub to be added to my sky app. When I try it says 'We are setting up your hub' indefinitely. I have factory reset my hub as well as uninstalling the app neither have worked. When I press on the option to try again the same thing happens. The WiFi works fine but I can't use the Sky Max Pods without the hub being added to the app. I believe others have had this issue but they get invited to a private chat channel so I can't see what advice they were given.

[Greenfingers001]

Hi there @TraceyJones , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147