Sky Max Hub just stuck in setting up in MySky App

[CarolineM1]

Sky Max Hub just stuck in setting up in MySky App

Following advice I have uninstalled the app, reset the hub and reinstalled the app but it is still stuck with a whirring orange circle on the app stuck with the message "we're setting up your hub” and I am not able to access any of the features. 

The broadband is fine next to the router but not in the rest of the house

I have been sent a sky pod to make the wifi work across the house but it won’t let me set this up until the above is fixed

Can you help?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147