Sky Max Hub just stuck in setting up in MySky App

[alaric]

I've had the sky Max Hub for a few weeks now and during that time the my sky app just has a spinning orange circle with we're setting up your hub and I am not able to access any of the features. I called yesterday and was advised to reset the hub and also uninstall and reinstall the my sky app which I have done and I still have the same issue.

The internet itself works fine however the wifi booster sent by Sky is unable to connect to it so I don't have interent in all my rooms

[Chrisee]

As tge reset didn't work @alaric I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @alaric.

[Jane19741]

Hi,

having the same issue. Sky Max hub not being set up in my sky app, just spinning. 

have a max pod I'm trying to connect but can't until this is sorted. 

[Jane19741]

@Chrisee @Addie15 are you able to assist?

[Dankellock]

Hi yes also having this issue with my sky max hub and booster