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Discussion topic: Sky Max Hub does not allow split 2.4Ghz and 5GHz - can you revert my product to keep old hub

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This message was authored by: rangelidou

Message posted on ‎17 Jan 2025 10:12 AM

Sky Max Hub does not allow split 2.4Ghz and 5GHz - can you revert my product to keep old hub

It looks like Sky Max Hub does not allow splitting 5GHz and 2.4GHz at all and don't see a major improvement so want to keep my old broadband hub. How to update my account so it knows I still use the old one?

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This message was authored by: TimmyBGood

Message posted on ‎17 Jan 2025 10:20 AM - last edited: ‎17 Jan 2025 10:20 AM

Re: Sky Max Hub does not allow split 2.4Ghz and 5GHz - can you revert my product to keep old hub

Posted by a Superuser, not a Sky employee. Find out more
@rangelidou wrote:

It looks like Sky Max Hub does not allow splitting 5GHz and 2.4GHz at all 

 

That's correct: it is possible to switch off 5Ghz though.

 

 How to update my account so it knows I still use the old one?

 

I suspect there's no way to do so: Sky is very reluctant to admit this is a problem for some users.

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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