Sky Max Hub - Connected with white light, but no internet.

[Darren+Beavis]

For the past week I have had no internet connection through my SKY Max Hub.

Sky Enginner came out and it appears there is an issue with the Max Hubs with no known solution. Only way to get online is to use my old Hub 4.

Does anyone know what the issue is with these Max Hubs and when this is likely to be resolved?

[Tom-W19]

Hi @Darren+Beavis 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[strongbow]

Hi 

i have exactly the same problem for three days now, white light on max hub, but no internet, or 

tv ( sky glass), family are not happy

spoke with sky, waiting for a message/call back within 72hrs ?

tried all the usual resets etc, still nothing, sounds like anither bad hub ?