Sky Max Gigafast Hub - Poor wifi strength

[BM11]

Recently did a home move and stayed with Sky.

Opted for the gigafast package as I work from home quite a bit.

Nothing but problems with signal strength in one room. Regardless of the device used, the wifi signal strength constantly drops which results in calls disconnecting, teams meetings dropping and an absolute headache and in my line of work it's a major issue!

No option of connecting via ethernet given the location of where the engineers told me "it hs to go by here"....simply convenience for them on a Friday afternoon.

Require pods urgently as this is now impacting my role but there is no simple option anywhere to order / request these.

Should this not be rectified and swiftly, it will result in immediate cancellation.

[TimmyBGood]

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@BM11 wrote:

Require pods urgently as this is now impacting my role but there is no simple option anywhere to order / request these.

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Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[JimM1]

@BM11 The advice was given and when you post on the Forum you are only talking to customers like yourself and not to sky! Good luck with the call and hopefully you get at least the first pod sorted out!🤞