Sky Max Broadband not connecting to Cisco VPN

[myskykeepsdroppin]

My Sky Max Broadband works well. No issues here. 

However whenever I load my Cisco VPN my connectivity is lost.  I've been told to change my Broadband router channel, but cannot see how. 

[TimmyBGood]

@myskykeepsdroppin 

Changing channel won't be a solution.

https://helpforum.sky.com/t5/Broadband/Having-problems-with-a-3rd-party-VPN-and-have-a-Hub-6/td-p/48... 

[Lisa-P1987]

Thanks for escalating this. We’ve sent myskykeepsdroppin  an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.