Sky Max Booster: connecting to Sky Max Pod

[Stationroader]

Hi all. I've been having fun and games with my Sky TV service freezing and/or dropping out. They've sent me a Sky Max extender, I assume to boost the signal to my Sky Max pod. The extender is set up and has succesfully connected to the hub. Question is: do I now need to connect the pod to the extender as it still appears to be connected directly to the hub, or is it connected automatically? Thanks 

[jamesn123]

@Stationroader 

I am confused on your message, what is a Sky extender? Can you post an image? A Sky Pod should be a WiFi extender which you pair with your Sky hub. Then your devices automatically connect to it when they need to

[TimmyBGood]

@Stationroader 

Just to be clear, a Sky Broadband Max wireless booster is a 'pod' and a Sky Stream television box is a 'puck'.

And to be really confusing, Sky Max is a broadcast TV channel....

[Stationroader]

Thanks, both. Better start again, then....

So. I had a puck and a router. The telly kept dropping out and or freezing, so your friendly neighbourhood Sky boffin sent me a replacement puck and a booster 'pod'.

I plugged in the pod (let's call this unit 'a') and it connected successfully (to the router, 'b'). I then installed my new puck 'c', connecting it via wi-fi, noting that the only connection available was to the router. So I have a connection from a to b and b to c, but no visible sign if a connection from a to c. I am of course assuming that the whole purpose if the pod is to boost the signal from the router, hence I'm further assuming there should be a "b-a-c" connection.

So my question is whether I have to connect the puck to the pod - this is sounding like something from Tolkein - as there is no visible sign of a connection other than puck to router.

I hope that made a bit more sense! Now I'm off to find Mordor....

[jamesn123 · Accepted solution]

@Stationroader 

Thanks for clearing it up. A Sky Pod simply clones the same name, 'SSID', as your router so it is there providing a connection you just dont physically see it. If your pod is closer to your 'Puck' then its likely the puck is using that for a connection, rather than the router. I believe in the My Sky app under your broadband diagnostics there may be a diagram which shows what device is connected to which unit. 

[Stationroader]

Thanks, James!