4

Discussion topic: Sky Ireland - Third party router connection details change?

Reply
This message was authored by Haldamiir This message was authored by: Haldamiir

Sky Ireland - Third party router connection details change?

I am a Sky Ireland Broadband customer for the last year and I've been using an Asus RT-AX88U. I originally followed a guide from this forum to set up the connection to the sky network and it worked without issue after setting VLAN ID Tag 10 and providing the username and password. Now since overnight, the router can no longer connect to the network and I just get a red light on the wan light of the router. I haven't adjusted the settings at all and when I plug back in the original sky hub router it works straight away. I'm just wondering if Sky did some upgrades to the network overnight and may have changed some settings?


Best Answers
This message was authored by BrianLimerick This message was authored by: BrianLimerick Answer

Re: Sky Ireland - Third party router connection details change?

Sorry, one of the screenshots in the WAN didn't copy:

 

BrianLimerick_0-1725569693505.png

 

View this Answer within the discussion

Reply

All Replies

This message was authored by BrianLimerick This message was authored by: BrianLimerick

Re: Sky Ireland - Third party router connection details change?

@Haldamiir I'm seeing the exact same thing. I'm using a different router, but my experience is the same. I posted about it here: https://helpforum.sky.com/t5/Broadband/Sky-BB-Ireland-with-Asus-RT-AX86U/td-p/4735571

 

but no response 😞

This message was authored by BrianLimerick This message was authored by: BrianLimerick

Re: Sky Ireland - Third party router connection details change?

OK, after a bit of trial and error, I think I have something stable now

 

My config 

 

WAN

 

BrianLimerick_0-1725569478033.png

 

 

BrianLimerick_1-1725569515953.png

 

BrianLimerick_2-1725569538450.png

 

LAN -> IPTV

 

BrianLimerick_3-1725569593221.png

 

 

This message was authored by BrianLimerick This message was authored by: BrianLimerick Answer

Re: Sky Ireland - Third party router connection details change?

Sorry, one of the screenshots in the WAN didn't copy:

 

BrianLimerick_0-1725569693505.png

 

Haldamiir
Topic Author
This message was authored by Haldamiir This message was authored by: Haldamiir

Re: Sky Ireland - Third party router connection details change?

Thank you so much for the detailed reply. I double checked my settings against your screenshots and they were already identical EXCEPT for the "Extend the TTL" option. Once I switched this option to Yes the internet light on the box immediately went white and eveything is working again. 

 

Lets hope that's the end of the issues now! Thanks again

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion