Sky Hub still not delivered

[cbaker20]

My partner and I moved house on 28th November, we ordered Sky TV and broadband on 29th November,  when we did this is stated that it would be next day delivery. Our Sky Hub still hasn't been deleivered after 2 weeks. On the website it says that it is 'still awaiting dispatch'. Has anyone had the same problem? 
We have also had emails stating that if we have not activated our account by 14th December then they will automatically start charging us?! 
We are currently on holiday (we get back Friday 16th) but my mum has said that she will go round to our new house to accept delivery and set up the TV and broadband for us, but we haven't received any information to say it has even been dispatched! 
I can't call from where we are as we will be charged a fortune, and I can't seem to find another way of getting hold of Sky - especially with the time difference. 
I need broadband to be able to WFH when I return home on 16th, and this isn't looking possible considering we they are 'still waiting to dispatch' the SKY Hub? 

 

[caesarome]

I'm not sure if they can help but to try to get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[cbaker20]

@caesarome thank you so much! I will look out for their message.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to cbaker20.

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[cbaker20]

Update - unfortunately I didn't get the help I needed on the chat.
I got back to the UK this morning and so I rang Sky instead and I spoke to a very helpful woman that is hopefully sorting the issue and will get the Hub Box sent out for me on Monday. 
Thanks