Sky Hub still not delivered

[SimonEwing]

 

I am still waiting for Royal Mail to deliver the sky hub, as it's tracked I can see it is still reported as being at their mail centre since Tuesday. 

My broadband has now been activated and I am being billed for a service I cannot use. 

Is there anyway to escalate this and get a Skyhub delivered?

[Highlinder]

@SimonEwing  Are you able to call Sky and request thiey send out another router and explain to them they can see the other router is stuck in Royal mail.

[SimonEwing]

@Highlinder thanks for the suggestion, there's no customer seevice or live chat to contact that I can find on this site. So apart from this community I cannot see where else to get any help. 

[Highlinder · Accepted solution]

@SimonEwing  You can find the number to call at the bottom of the link below under " Need more help "

https://www.sky.com/help/home 

[SimonEwing]

Thank you @Highlinder the number is nicely hidden away, worked though and customer services are arranging to dispatch a replacement sky hub.