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Discussion topic: Sky Hub showing at old address

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This message was authored by NeilKirsty This message was authored by: NeilKirsty

Sky Hub showing at old address

My kid got a gps watch for Christmas, it locates gps and tracks properly on gps outside, but when it's linked to the wifi indoors it plots him to our old address, 2 miles away. Can the location on the skky hub be updated? We moved a year ago!

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky Hub showing at old address

Posted by a Superuser, not a Sky employee. Find out more

@NeilKirsty its not a setting which is down to Sky the location data over the internet is approximate at best depending on what system the watch's software is using as there are several. Some watches allow GPS data to over ride internet data but otherwise its something he will have to live with..

 

A few Sky custimers found thst their location had changed to Italy recently which was due to Sky using some IP addresses previously allocated to Sky Italia and it took a few weeks for the internet location to catch up. So a couple of miles is nothing. 😀

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Skull+Treaty This message was authored by: Skull+Treaty

Re: Sky Hub showing at old address

Posted by a Superuser, not a Sky employee. Find out more

@NeilKirsty 

It may be down to a widely deployed technology called GeoIP. This service estimates your location using your IP address but only very approximately. At best it can only tell which city or town you live in and occasionally it is accurate down to an entire postal code block. Sometimes however, the GeoIP service provides an inaccurate location, which is usually caused by outdated information in their database.

If an incorrect location is showing it might be that you or more likely your ISP contact Maxmind to complete their correction form. Find this form at: http://www.maxmind.com/en/correction (Be sure to fill out the top enclosures for “IP Address Location Correction”)

It can take 1-2 weeks for MaxMind to process that form.

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"Sometimes, the only choices you have are bad ones, but you still have to choose"
NeilKirsty
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This message was authored by NeilKirsty This message was authored by: NeilKirsty

Re: Sky Hub showing at old address

Thanks. It gives the exact address, house number as well 

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