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Discussion topic: Sky Hub dropped internet at 1:30am - White light on and can connect wifi but no internet

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Avatar for bignutbrown
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This message was authored by: bignutbrown

Message posted on ‎24 Jun 2024 01:37 PM

Sky Hub dropped internet at 1:30am - White light on and can connect wifi but no internet

12 hours now with no internet. Will call once back from work however it seems from other posts this has happened to others. 

 

Broadband checker says speeds are ok but says no connection to hub. 

 

Wifi is working but no internet. 

 

I assume this is a known issue. Can you let me know when you will fix it?

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Avatar for mae-3
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This message was authored by: mae-3

Message posted on ‎24 Jun 2024 02:42 PM

Re: Sky Hub dropped internet at 1:30am - White light on and can connect wifi but no internet

@bignutbrown 

 

There are many reasons for the internet to drop, and we as community members can make recommendations but that's about it. You need to contact Sky for action on repairing the issue if the broadband has failed.

 

Recommend the community member see whether it recovers later when home, then call Sky if it is still out and has a fault.

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