Sky Hub SR203 randomly rebooting

[Gbhec]

Hi,

My Sky Hub SR203 (of approximately 3.5 years) has started over the last few days randomly rebooting during the day (and possibly night). There is no power outages in the house that may be causing it at the time but the internet will sudddenly disappear and when I check the router the lights are out and moments later start to come back on again. If I go into the router status it shows as the connection uptime has only been a few mins.

Once everything is reconnected the internet is fine so i feel it may be a router fault. Does it sound as the though the hardware is breaking down ?

[jamesn123]

Hi @Gbhec 

This does sound like a hardware of firmware fault.

If a factory reset (hold reset button for 30 seconds) doesnt solve it then i would call Sky to get a replacement