Sky Hub Line Speed Lower than device speed?

[dgboss101]

Hi, 

This is not so much an issue just an observation. I had sky FTTP installed last week and the speeds and reliability have been good. However, one thing Ive noticed is that the line speed is significantly lower than my actual device speed. For example today my line speed shows 438 mb/s but I'm getting 520 mb/s on speedtest.net over Ethernet. Is this just a bug with Sky software?

[Chrisee]

@dgboss101 the addition of the "line speed" in the hub's connection stats and on the connection test is pretty new and we are trying to find out how it is derived my guess is its a value added by Sky not something directly measured your post seems to confirm that theory. Pretty obviously its the stated speed that is wrong as a 520Mb/s speed test implies a connection of 55OMb/s which is correct for an Ultrafast + connection. 

A quick straw poll of 3 Superusers on this package gave 549,900Mb/s as being reported in our hub's download speed field Find your Sky Broadband router statistics

[Chodley]

Suspect some numpty has divided by 10 instead of 8 somewhere (or multiplied by 8 instead of 10?) because 549x0.8 = 439

[dgboss101]

Just follwed that other link on your reply and yep confirms what you sent

These are the speeds from the hub maintenance page:

Broadband Link Downstream Upstream Connection Speed 549900 kbps 75000 kbps

[Chloe-W22 · Accepted solution]

Hey @dgboss101! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

Thanks for the spot with this one, we've sent it on to our product teams to be looked at 🙂