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Discussion topic: Sky Hub 6 struggle to connect to Sky Q

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This message was authored by: JonLove

Sky Hub 6 struggle to connect to Sky Q

For reasons out of my control, I need to setup my router in an upstairs office. I got the new Sky Hub 6 and connected 10+ other devices to it with ease.

 

Then I had to connect it to my Sky Q box which was a real pain. The WPS button method wouldn't connect, had to do it manually in the end.

 

i just don't understand;

1) Why of all the devices I have - laptops, ring door bell, Alexa - the hardest thing to do is connect the Sky router to a Sky TV box

2) Why does the WPS button that you are advised to press and hold to connect to your Sky TV also now double up as a reset button


Why does the router struggle to connect to the TV box? And is the product design on this thing beyond idiotic, or am I missing something with the WPS to connect to SkyQ and also being a reset?!

 

 

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This message was authored by: TimmyBGood

Re: Sky Hub 6 struggle to connect to Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@JonLove wrote:

 And is the product design on this thing beyond idiotic

 

The 'Q mesh' is now nearly a decade old, and the Max Hub is the first model for two generations (following the Q Hub and Sky Broadband Hub) which doesn't incorporate its particular and rather eccentric implementation using proprietary AirTies technology.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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