Sky Glass signal keeps dropping out

[Bill1212]

Over last few days sky broadband keeps dropping out 

Ive had sky glass for 2 years now this is the first time i have been unable to watch TV 

So frustrating wen u r disabled and home alone 

Tested speeds dropped a lot 

Sky engineer booked for Friday means no Tv for 2 days 

Am i able to get new Hub on his visit as i believe they have been upgraded 

[HiHowAreYa]

The latest sky max hub has the latest WiFi 6 technology. If your devices are WiFi 6 compatible, you will see an improvement.

If your devices are not WiFi 6 compatible, you won't benefit at all. Some have said the signal is weaker on non WiFi 6 devices.

[Chrisee]

@Bill1212 the Sky engineer will test signal levels in your home and hopefully should be able to help. In particular advising on pkacement of your hub which can have a great impact on wifi coverage.

The main gain of the new white Sky Max hub is not its WiFi6 spec but its ability to work with extenders if you buy Sky's Wifi Max bundle. These extenders and the hub work together to create a triband mesh network improving WiFi coversge in your home. On its own the new unit does not have greater range indeed as it uses higher frequency channels which have suffer greater loss when passing through solid walls in some homes it can have less range than the older black hub. However the system is less likely to be affected by interference.

[Bill1212 · Accepted solution]

All sorted openreach came new box from outside fitted no sky problem just old equipment on phkneline

[Lane12]

We are having exactly the same issue had it for two years and now this last week or so dropping out or the lip sync goes completely so annoyed with it and wish we never had it please let me know how you get on or if you manage to resolve the issue. 

[Shell502]

Sky glass wished never had it keeps going off losing signal lips don't sync can't wait for contract to end will be getting rid !